TC HOMECARE Turkish Cypriot Homecare was established in 1993 and has continued to provide culturally, linguistically, and religiously sensitive care for nearly 30 years. We provide care to the elderly and to people with disabilities, ensuring that individuals can continue to live in their own homes independently, and in a dignified manner whilst maintaining their safety. TC Homecare currently works within the Hackney, Islington, Haringey, Enfield, Barking, Dagenham, and Waltham Forest boroughs, and has several private clients. As with previous years, we see a continuation in the need for palliative care.
Care Quality Commission stated that the service was, “exceptionally well-led” and achieve a rating of“OUTSTANDING” for WELL LED criteria,
with an overall rating of “GOOD”
During our last Inspection, CQC noted:
“We found that the provider was exceptionally Well Led. This meant service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person centred care.”
Unlike many other care agencies, TCCA is a registered charity, and is therefore is able to re-invest any surplus into the community oriented needs led projects, including those who receive homecare. Multiple free and accessible, services and one-off events have occurred throughout the year, such as The Luncheon Club which provides a space for the elderly to gather and socialise. There is also the weekly Advice Surgery, providing help in Turkish. Events on Cancer Awareness, free Health Screenings, presented by those in the medical profession, and Christmas Hampers during the festive period, all this happens throughout the year.
The phenomenally successful Turkish Cypriot Arts and Culture Festival, and the Afro-Cypriot History event also provided a space for the elderly to experience their culture, reminisce and socialise. Our clients have access to all these services. Turkish Cypriot Homecare continually works hard to develop our provisions, and we continue to raise our already high standard. We are cache accredited and provide in-house, bespoke, culturally sensitive training that surpasses the Care Quality Commission standard. Our care staff complete an initial induction training before starting work, followed by an assortment of trainings such as Medication, Safe Guarding, COSHH, Challenging Behaviour, Communication, Dementia and Mental Health, Duty of Care, Equality and Diversity, Fire Safety, Fluid and Nutrition, Food Safety, Health and Safety, Infection Control, Manual Handling, Moving and Repositioning, Peg and Pump Feed, Recording Reporting and Confidentiality, Tissue Viability and Person Centre Care and Dignity.
During Covid, TCCA has lead a response in dealing with additional issue that have been caused by the pandemic, this has included additional training to all staff, PPE access beyond that of most agencies, and substantive additionality for our care packages including, 24 hour emergency phone access, daily food runs, weekly essentials delivery, befriending initiative and access to a weekly information service broadcast via iptv, online and via Euro Genc TV
Most our carers have completed QCF Level 2 or Level 3 in health and social care and are now working towards RQF (Regulated Quality Framework).Read more about Training
We employ approximately 60 people, with 50 of those providing hands-on care. Turkish Cypriot Homecare works in partnership with Local Authorities, Health Authorities and Health Professionals to ensure the safety and wellbeing of all our service users. Our standard care provision is monitored by the Local Authorities we work wish and is regularly inspected by the Care Quality Commission, with whom we have maintained full compliant status.
OUR LATEST CQC REPORT STATES THAT:
Staff were “reliable” and people “felt safe with them.”
People and their relatives told CQC that:
“staff were caring and treated them with dignity and respect.”
“People were supported to remain independent and their confidentiality was maintained.”
“Staff knew people’s likes, dislikes and background history.”